RETURNS & EXCHANGES

We hope you love your Sweet Charlotte Studio purchase, however if you find that it isn't suitable, we are able to offer refunds or exchanges on the conditions below. Please keep in mind we do not offer refunds or exchanges on final sale items unless faulty.

Please note that all returns or exchanges must be posted to the below address with a returns form completed.

DOWNLOAD A COPY OF THE RETURNS FORM.

SWEET CHARLOTTE STUDIO
U5 22-24 PREMIER CIRCUIT ,
WARANA QLD, 4575
AUSTRALIA
Ph. 1300 58 20 30

    Conditions

    • The items have not been worn, altered, or washed and are in a saleable condition.

    •  The items have all original tags attached.

    • Your return must be posted within 30 days of the date of receipt.

    • We will only cover the cost of postage on returns if your order is faulty. We do not cover the cost return postage for change of mind.

    • Your return must include your Returns Form in the parcel.

    • For exchanges, the postage costs will be invoiced to the email provided, and your new items sent as soon as this is paid.

    • Please note that only one exchange can be requested per sale.

    • For faulty items, a refund, repair or replacement will be given and return postage will be refunded upon inspection of the item.

    • For hygiene reasons, we do not offer returns for earrings, undergarments or hats.

    • Items purchased on sale are final sale and cannot be returned.

    • Returns may take up to 5 business days to be processed.

    Sweet Charlotte Studio reserves the right to deny a return if items are used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

    Afterpay Purchases

    If you’ve paid with AfterPay, any repayments already made will be refunded to your AfterPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. 

    Refunds

    If you are requesting a refund we will credit your nominated bank account via the gateway you made payment with.

    E Vouchers

    E Vouchers will be issued as a gift card, they can be used both online and in store. 

    Faulty Items

    If you believe your item is faulty, please contact Sweet Charlotte Studio Customer Love at hello@sweetcharlottestudio.com.au with details of your purchases, the fault and images prior to sending it back to us.

    We cannot accept liability for an item until it is returned and has been confirmed as faulty by our warehouse team and manufacturer. 

    What defines faulty?

    • Manufacturing faults

    • Items that are damaged or have been wrongly described

    • Items that are significantly different to what you ordered

    Please note that the goods are your responsibility until they are returned to Sweet Charlotte Studio. We will not issue a refund on item/s that are not received or are lost in transit. We recommend using a trackable form of shipping for return postage.

    If you still have questions about our returns policy, feel free to email Sweet Charlotte Studio Customer Care at: hello@sweetcharlottestudio.com.au