FREE STANDARD SHIPPING ON ALL ORDERS OVER $250 WITHIN AUSTRALIA.
We are happy to offer our customers free regular shipping for all orders over $250, anywhere in Australia!
DISPATCH & DELIVERY INFORMATION
Your Sweet Charlotte Studio order will be dispatched on the same day if ordered before 12pm AEST. Otherwise, orders will be dispatched within 24 hours of being placed, unless placed over a weekend or on a public holiday - in this case, it will be dispatched on the next business day.
For all deliveries we use Australia Post. The estimated delivery time for Express delivery in metropolitan areas in Australia is 1-2 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. The estimated delivery time for Regular delivery is 2-3 business days in metropolitan areas within Australia, and 4-7 business days in rural or remote areas within Australia. Please note that there may be delays to these estimated shipping times during busy periods.
Once your order has been dispatched, we will send you a tracking number and email updates about its progress so you know exactly when to expect it. Your order may need a signature upon delivery, so if there is no one around to receive it the courier will leave a missed delivery card. You can then organise for your order to be re-delivered whenever it suits you!
DELAYED & LOST IN TRANSIT
Please follow the link below for any orders that are delayed or you think have been lost in transit.
Australian sellers are required to repair or replace a product that is defective or does not live up to expectations, amongst other things, but these consumer guarantees do not extend to replacing an item that was posted by them, which was subsequently lost by Australia Post.
Please note that Sweet Charlotte Studio will not issue a refund on item/s that are not received or are lost in transit, this is beyond our control.
If you have any questions about the delivery of your order, contact Sweet Charlotte Studio Customer Love at firstname.lastname@example.org!