SHIPPING COSTS

We offer free Regular Shipping for all orders over $250, anywhere in Australia! For orders under $250 we offer Express Shipping for $14.95 and Regular for $9.95.

INTERNATIONAL SHIPPING

For our customers in New Zealand we offer international shipping for $22.95 AUD. The average delivery time advised by Australia Post is 7-10 business days.

For our customers in the United States we offer international shipping for $19.95 USD. The average delivery time advised by Australia Post is 10-12 business days.

For all other international customers we offer International Shipping for $29.95 AUD with an approximate delivery time of 10-12 business days depending on the destination country.

DISPATCH & DELIVERY INFORMATION

We strive to dispatch your Sweet Charlotte Studio order the same day if ordered before 10am AEST! In peak periods of excessive demand your order may be dispatched the following business day. Any orders placed over a weekend or on a public holiday will be dispatched within 1-2 business days.

For all deliveries we use Australia Post. The estimated delivery time for Express delivery in metropolitan areas in Australia is 1-2 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. Please note that there may be delays to these estimated shipping times during busy periods.

Once your order has been dispatched, you will receive a shipping confirmation and tracking number. Your order may need a signature upon delivery, so if there is no one around to receive it the courier will leave a missed delivery card. You can then organise for your order to be re-delivered whenever it suits you!

DELAYED & LOST IN TRANSIT 

Please follow the link below for any orders that are delayed or you think have been lost in transit.

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item

Australian sellers are required to repair or replace a product that is defective or does not live up to expectations, amongst other things, but these consumer guarantees do not extend to replacing an item that was posted by them, which was subsequently lost by Australia Post.

Please note that Sweet Charlotte Studio will not issue a refund on item/s that are not received or are lost in transit, this is beyond our control.

If you have any questions about the delivery of your order, contact Sweet Charlotte Studio Customer Love at hello@sweetcharlottestudio.com.au.

 

 

FAQS

HAS MY ORDER BEEN DISPATCHED?

We strive to dispatch your order the same day if ordered before 11am AEST! In peak periods of excessive demand your order may be dispatched the following business day. Any orders placed over a weekend or on a public holiday will be dispatched within 1-2 business days. You will receive a confirmation email with tracking details once your order has been dispatched. 

 

HOW LONG WILL MY ORDER TAKE?

Australia Post advises:

Express Metro: 1-2 business days 

Express Rural: 2-3 business days 

New Zealand Standard: 9-14 business days 

International Standard: 10-15 business days

Please note that these are estimates advised by Australia Post. There may be delays due to weather, customs, or delays within the postal company. 

 

I HAVEN'T RECEIVED MY ORDER YET? WHAT DO I DO?

We understand that it can be very frustrating when you are expecting your order and it hasn't arrived yet. Please keep a close eye on your tracking as your order could be delayed. Australia Post advises in some cases they add 3 business days onto the original delivery date if your order is delayed in transit.

 

THE TRACKING SAYS MY ORDER IS DELIVERED BUT I CANT FIND IT, WHAT DO I DO?

In most cases, your order will show up within a few hours of Australia Post advising that it has been scanned as 'delivered'. If your concerned about the whereabouts or your order we suggest contacting Australia Post and asking them to provide further details. 

AUSTRALIA POST CUSTMER CARE - 13 76 78.

I THINK MY ORDER IS LOST! WHAT DO I DO?

Please follow the link below for any orders that you think have been lost in transit.

https://auspost.com.au/receiving/delayed-lost-or-damaged-items/find-a-missing-item

Please note that Sweet Charlotte Studio will not issue a refund on item/s that are not received or are lost in transit, this is beyond our control. 

Consumer guarantees do not extend to replacing an item that was posted by them, which was subsequently lost by Australia Post.