While Sweet Charlotte Studio makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either refund your purchase, or exchange it for something else of equal value.


Our company policies and systems do not support refunds with Afterpay. All sales made through Afterpay are final. Afterpay is a seperate entity, any queries in its regard must be emailed to them directly.

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact as soon as possible. Please be advised that you also have the option to return your order within 14 days of receipt.

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:
- Promotions are only applicable to orders over the minimum value threshold specified in the offer.
- Promotions are only applicable to products specified in the offer.
- Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions).
- You must be logged in to your account to use a promotion code.
- For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply.
- Codes are valid for one use per customer unless otherwise stated.
- Sweet Charlotte Studio takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed.
- Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any product faults).
- A full-priced item purchased with a promotional discount does not qualify as a sale product.
- Sweet Charlotte Studio reserves the right to end any promotions, sales or discount offers at any time.

Please contact Sweet Charlotte Studio Customer Care at if you have any further inquiries regarding a promotion.

For the subscription and receiving of emails, we do follow the opt in/out policy. If anyone wants to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at

For all inquires regarding website or social media images please contact

Need help? Email us at or call us on 1300 58 20 30 between 8:30am - 4:30pm, Monday to Friday AEST.