We offer free Regular Shipping for all orders over $199, anywhere in Australia! For orders under $199 we offer Express Shipping for $14.95 and Regular for $9.95

For our customers in New Zealand we offer international shipping for $22.95 AUD. The average delivery time advised by Australia Post is 7-10 business days.

For our customers in the United States we offer international shipping for $19.95 USD. The average delivery time advised by Australia Post is 10-12 business days.

For all other international customers we offer International Shipping for $29.95 AUD with an approximate delivery time of 10-12 business days depending on the destination country.

We strive to dispatch your Sweet Charlotte Studio order the same day if ordered before 10am AEST! In peak periods of excessive demand your order may be dispatched the following business day. Any orders placed over a weekend or on a public holiday will be dispatched within 1-2 business days.

For all deliveries we use Australia Post. The estimated delivery time for Express delivery in metropolitan areas in Australia is 1-2 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. Please note that there may be delays to these estimated shipping times during busy periods.

Once your order has been dispatched, you will receive a shipping confirmation and tracking number. Your order may need a signature upon delivery, so if there is no one around to receive it the courier will leave a missed delivery card. You can then organise for your order to be re-delivered whenever it suits you!

Please follow the link below for any orders that are delayed or you think have been lost in transit.

AusPost Help

Australian sellers are required to repair or replace a product that is defective or does not live up to expectations, amongst other things, but these consumer guarantees do not extend to replacing an item that was posted by them, which was subsequently lost by Australia Post.

Please note that Sweet Charlotte Studio will not issue a refund on item/s that are not received or are lost in transit, this is beyond our control.

If you have any questions about the delivery of your order, contact Sweet Charlotte Studio Customer Love at hello@sweetcharlottestudio.com.au.

We strive to dispatch your order the same day if ordered before 10am AEST! In peak periods of excessive demand your order may be dispatched the following business day. Any orders placed over a weekend or on a public holiday will be dispatched within 1-2 business days. You will receive a confirmation email with tracking details once your order has been dispatched. 

Australia Post advises:

Express Metro: 1-2 business days 

Express Rural: 2-3 business days 

New Zealand Standard: 9-14 business days 

International Standard: 10-15 business days

Please note that these are estimates advised by Australia Post. There may be delays due to weather, customs, or delays within the postal company. 

We understand that it can be very frustrating when you are expecting your order and it hasn't arrived yet. Please keep a close eye on your tracking as your order could be delayed. Australia Post advises in some cases they add 3 business days onto the original delivery date if your order is delayed in transit.

In most cases, your order will show up within a few hours of Australia Post advising that it has been scanned as 'delivered'. If your concerned about the whereabouts or your order we suggest contacting Australia Post and asking them to provide further details. 

AUSTRALIA POST CUSTOMER CARE - 13 76 78.

Please follow the link below for any orders that you think have been lost in transit.

AusPost Help

Please note that Sweet Charlotte Studio will not issue a refund on item/s that are not received or are lost in transit, this is beyond our control. 

Consumer guarantees do not extend to replacing an item that was posted by them, which was subsequently lost by Australia Post.

• The goods have not been worn, altered, or washed and are in a saleable condition
•  The goods have all original tags attached 
• The goods are returned within the time frame stated below
• Your return must be posted strictly within 30 days of the date of receipt. This includes faulty items.
• We will only cover the cost of postage on returns if your order is faulty. We do not cover the cost of postage on returns due to dissatisfaction or a change of heart;
• Your return must include your Returns Form in the parcel.
• Returns and exchanges must be posted back at the customer’s expense and are non refundable. Sweet Charlotte Studio cannot take responsibility for lost or damaged orders. We recommend using a traceable form of shipping. 
• For exchanges, the postage costs will be invoiced to the email provided and sent as soon as this is paid.
• Please note that only one exchange can be requested per sale
• For faulty items, a refund, repair or replacement will be given and return postage will be refunded upon inspection of the item.
• All footwear have no scuff marks on the sole or shoe, must include the original shoebox in its original condition without postage labels.
• For hygiene reasons, we do not offer returns for jewellery, swimwear, lipsticks, intimates or hats.
• Items purchased on sale are final sale and cannot be returned.
• Returns may take up to 5 business days to be processed.

Sweet Charlotte Studio reserves the right to deny a return if items are used, soiled, worn or damaged in any way or have any form of excessive hair, perfumes or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

If you’ve paid with AfterPay, any repayments already made will be refunded to your AfterPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. 

If you are requesting a refund we will credit your nominated bank account via the gateway you made payment with.
Please note that refunds do not include postage cost. The item/s price will be refunded only. 

E Vouchers will be issued as a gift card, they can be used both online and in store. 

If you believe your item is faulty, please contact Sweet Charlotte Studio Customer Love at hello@sweetcharlottestudio.com.au with details of your purchases, the fault and images prior to sending it back to us.

We cannot accept liability for an item until it is returned and has been confirmed as faulty by our warehouse team and manufacturer. 

What defines faulty?

•  Manufacturing faults
• Goods that have been wrongly described.
• Goods that are different to the goods that you ordered
• Goods that do not do what they are supposed to do
• Goods that have defects that were not obvious or that we did not bring to your attention

Australian sellers are required to repair or replace a product that is defective or does not live up to expectations, amongst other things, but these consumer guarantees do not extend to replacing an item that was posted by them, which was subsequently lost by Australia Post.

Please note that the goods are your responsibility until they are returned to Sweet Charlotte Studio. Sweet Charlotte Studio will not issue a refund on item/s that are not received or are lost in transit.

If you still have questions about our returns policy, feel free to email Sweet Charlotte Studio Customer Care at: hello@sweetcharlottestudio.com.au

Please ensure that your return meets our requirements which are detailed on the form provided with your order. If it does, please fill in the returns form and return your order to us at U5 22-24 Premier Cct, Warana 4575, QLD Australia. 

Please note that the goods are your responsibility until they are returned to Sweet Charlotte Studio. Sweet Charlotte Studio will not issue a refund on item/s that are not received or are lost in transit.

Yes, you can exchange your order. Please ensure that your exchange meets our return requirements, fill in the returns form provided and send it back to us at U5 22-24 Premier Cct, Warana 4575, QLD Australia. 

Yes, both return and exchange postage are to be paid by the customer. 

We hope you love your Sweet Charlotte Studio purchase, however if you find that it isn’t suitable, we can offer you a refund. Please ensure that your return meets our requirements. We do not offer refunds on final sale items (T&C'S APPLY) or postage. 

Unfortunately, we are unable to hold stock due to high demand. This is why it’s so important to get your exchange to us so we can have it processed ASAP. If the stock is no longer available, you will automatically be issued a refund. 

Please use the tracking number provided when you lodged your parcel to locate it. You can track your parcel via the Australia Post website. We do our best to have your returns processed ASAP however they can take up to 3 business days. Please contact us at hello@sweetcharlottestudio.com.au with your full name and order number if you require further assistance.

Please note that the goods are your responsibility until they are returned to Sweet Charlotte Studio. Sweet Charlotte Studio will not issue a refund on item/s that are not received or are lost in transit.

We are SO sorry! We do our very best to quality control all garments when they are unpacked and dispatched but, on some occasions, they can be missed. Please email photos of the fault as well as your order number and full name to hello@sweetcharlottestudio.com.au.

Once we receive your faulty item it will be assessed by our warehouse staff as well as the manufacturer. We will be in contact with a resolution for you ASAP.

If your item is determined faulty we can provide a replacement depending on stock avaliablitly, or an exchange/ refund will be offered. 

• Manufacturing faults - something that happened when the item was made.
• Items that have been incorrectly described 
• Items that have defects e.g., missing button or a broken zip.

We are SO sorry! We do our very best to quality control all garments when they are unpacked and dispatched but, on some occasions, they can be missed. Please email photos of the fault as well as your order number and full name to hello@sweetcharlottestudio.com.au. Once we receive your faulty item it will be assessed by our warehouse staff as well as the manufacturer. We will be in contact with a resolution for you ASAP.