We ship all orders from the Sunshine Coast, QLD via Australia Post.

Australia-wide shipping:

• Free Regular Shipping on orders over $199
• Regular Shipping – $9.95 for orders under $199
• Express Shipping – $14.95 for orders under $199

You’ll be able to choose your preferred option at checkout.

Yes, we ship to most international locations.

• New Zealand: $22.95 AUD – approx. 7–10 business days
• All other international destinations: $29.95 AUD – approx. 10–12 business days
• United States: We are currently unable to ship to the United States.

All delivery timeframes are estimates provided by Australia Post and can vary depending on customs, local postal services and peak periods.

We endeavour to dispatch your order as quickly as possible.

• Orders placed before 11am AEST are almost always dispatched the same business day.
• Orders placed after 11am, on weekends, or on public holidays are dispatched the next business day - never more than 2 business days after placing your order.

Once your order has been shipped you’ll receive a confirmation email with your tracking number.

Delivery timeframes are estimates provided by Australia Post:

• Express (Metro Australia): 1–2 business days
• Standard (Metro Australia): 2-3 business days
• Express (Rural/Remote Australia): 2-5 business days
• Standard (Rural/Remote Australia): 3-7 business days
• New Zealand: 9–14 business days
• Other international destinations: 10–15 business days

Please note these are estimates only and delays can occur during busy periods, due to weather, customs, or local postal issues. You may receive your order sooner or later than these times depending on your delivery address location.

We hope you love your Sweet Charlotte Studio pieces, but if something isn’t quite right or you change your mind, we do accept returns and are happy to issue a full refund or exchange on most full-priced items. Details below:

• Items must be in original, unworn condition with all tags attached.
• Returns must be lodged and posted back within 30 days of receiving your order.
• A refund will be issued or an exchange processed less the cost of the return postage (unless your item is confirmed faulty).
• Original shipping costs are non-refundable.

Full details are available on our Returns page.

Final Sale items cannot be returned for change of mind, incorrect size or style.

For any item purchased on sale that arrives faulty, please contact us so we can help – see the faulty item section below.

For more information, see our Returns page.

To return an item:

1. Check your item meets our return conditions (unworn, tags attached, within 30 days etc.).
2. Complete the Returns Form included with your order, or download a copy here:
   
   Download Returns Form
   
3. Post your parcel to:
   
   Sweet Charlotte Studio
   
   U5 22-24 Premier Circuit
   
   Warana QLD 4575
   
   Australia
   

Please keep your lodgement receipt and tracking number. We will not reclaim responsibility for the parcel until it reaches our warehouse.

We’re so sorry if you’ve received a faulty item.

Please email our Customer Love team at hello@sweetcharlottestudio.com.au with:

• Your full name and order number
• A brief description of the fault
• Clear photos showing the issue

Once your item has been assessed and confirmed as faulty, we’ll work with you on a suitable solution (repair, replacement where stock is available, or refund in line with Australian consumer law).

If you still have questions, or need assistance with anything at all - we’re here to help!

You can pick up the phone and give us a call on 1300 58 20 30 any time during our regular business hours:

Monday - Friday
9am - 3:30pm

Alternatively you can email our Customer Love team any time at hello@sweetcharlottestudio.com.au and we’ll get back to you as soon as possible (usually within 1 business day).