RETURNS & EXCHANGES
We hope you love your Sweet Charlotte Studio purchase, however if you find that it isnt suitable, we are able to offer refunds or exchanges on the conditions below. Please keep in mind we do not offer refunds or exchanges on final sale items (T&Cs APPLY)
Please note that all returns or exchanges must be posted to the below address with a returns form completed. A Returns Form is included with your order that details instructions on how to request a refund exchange or e voucher for your item. You can also follow the link below to download a copy.
DOWNLOAD A COPY OF THE RETURNS FORM.
SWEET CHARLOTTE STUDIO
U5 22-24 PREMIER CIRCUIT ,
WARANA QLD, 4575
AUSTRALIA
Ph. 1300 58 20 30
SHIPPING
SHIPPING COSTS
We offer free Regular Shipping for all orders over $250, anywhere in Australia! For orders under $250 we offer Express Shipping for $14.95 and Regular for $9.95.
INTERNATIONAL SHIPPING
For our customers in New Zealand we offer international shipping for $22.95 AUD. The average delivery time advised by Australia Post is 7-10 business days.
For our customers in the United States we offer international shipping for $19.95 USD. The average delivery time advised by Australia Post is 10-12 business days.
For all other international customers we offer International Shipping for $29.95 AUD with an approximate delivery time of 10-12 business days depending on the destination country.
DISPATCH & DELIVERY INFORMATION
We strive to dispatch your Sweet Charlotte Studio order the same day if ordered before 10am AEST! In peak periods of excessive demand your order may be dispatched the following business day. Any orders placed over a weekend or on a public holiday will be dispatched within 1-2 business days.
For all deliveries we use Australia Post. The estimated delivery time for Express delivery in metropolitan areas in Australia is 1-2 business days, and the estimated delivery time for rural or remote areas is 3-5 business days. Please note that there may be delays to these estimated shipping times during busy periods.
Once your order has been dispatched, you will receive a shipping confirmation and tracking number. Your order may need a signature upon delivery, so if there is no one around to receive it the courier will leave a missed delivery card. You can then organise for your order to be re-delivered whenever it suits you!